Privacy Policy

Monsta Media Toowoomba City ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

When you engage with our advertising or submit your details through Facebook lead forms or other Meta platforms, we may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Responses to qualifying questions

  • Any other information you provide voluntarily

We collect this information when you:

  • Submit a Facebook or Instagram lead form

  • Engage with our Meta advertising campaigns

  • Complete a website contact form or booking form

  • Communicate with us directly via email, phone, or messaging

2. How We Use Your Information

We may use your personal information to:

  • Contact you regarding our services or offers

  • Provide quotes, consultations, or bookings

  • Personalise your experience and respond to enquiries

  • Deliver relevant digital advertising

  • Improve our services and customer support

  • Comply with legal obligations

3. How We Store and Protect Your Data

Your personal information is stored securely in digital systems, and we take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

4. Disclosure of Your Information

We do not sell or rent your information. We may share your data with trusted third parties such as:

  • Advertising platforms (e.g. Meta)

  • CRM or marketing automation providers

  • Booking and calendar integration tools

  • Internal staff and contractors for service delivery

All third parties must comply with privacy and confidentiality standards.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or outdated information

  • Withdraw consent from receiving marketing communications

To make a request, please contact us using the details below.

6. Contact Us

If you have any questions or concerns about this Privacy Policy, or would like to access or update your information, please reach out:

Monsta Media Toowoomba City

Email: [email protected]

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